Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
Verification Requirements
1. Identity Verification Page
Before you get to access our app , first you need to go through our verification with 5 simple steps . Our app need verification because we only want 1 customer per account to let every people to buy only 2 tickets per event . This helps us to prevent people buying more tickets than the limit . So first you can reach to our app first then press continue to complete our simple steps
3. Additional Details Page
Your address and date of birth give us the information needed to validate official ticket transfers with event organizers. These details ensure that the name on the ticket can be legally reassigned to you, protecting you from scams and guaranteeing you receive a legitimate, officially recognized ticket.
This helps create a safer resale environment where every transfer is transparent and verified.
2. Basic Information Page
We collect your basic details — country, phone number, and legal name — to confirm that your identity matches the ticket ownership information. This step helps us prevent duplicate accounts, block suspicious users, and maintain a trusted ecosystem. It also allows us to send secure one-time codes and ensure tickets are transferred to the correct person.
5. Selfie Verification Page
We require a selfie so we can match your face with your IC card, which ensures that your account truly belongs to you and protects your information from being used by someone else.
4. Document Information Page
We ask for the front and back of your IC card to confirm your identity, because this helps us make sure every account belongs to a real person and prevents fraud, misuse, and duplicate registrations, creating a safer and more trustworthy environment for everyone.
Verification Success Page
Your identity has been successfully verified, giving you stronger security, safer transactions, and full access to all TixUp features with greater confidence.
Verification Requirements
1. Identity Verification Page
Before you get to access our app , first you need to go through our verification with 5 simple steps . Our app need verification because we only want 1 customer per account to let every people to buy only 2 tickets per event . This helps us to prevent people buying more tickets than the limit . So first you can reach to our app first then press continue to complete our simple steps
2. Basic Information Page
We collect your basic details — country, phone number, and legal name — to confirm that your identity matches the ticket ownership information. This step helps us prevent duplicate accounts, block suspicious users, and maintain a trusted ecosystem. It also allows us to send secure one-time codes and ensure tickets are transferred to the correct person.
3. Additional Details Page
Your address and date of birth give us the information needed to validate official ticket transfers with event organizers. These details ensure that the name on the ticket can be legally reassigned to you, protecting you from scams and guaranteeing you receive a legitimate, officially recognized ticket.
This helps create a safer resale environment where every transfer is transparent and verified.
4. Document Information Page
We ask for the front and back of your IC card to confirm your identity, because this helps us make sure every account belongs to a real person and prevents fraud, misuse, and duplicate registrations, creating a safer and more trustworthy environment for everyone.
5. Selfie Verification Page
We require a selfie so we can match your face with your IC card, which ensures that your account truly belongs to you and protects your information from being used by someone else.
Verification Success Page
Your identity has been successfully verified, giving you stronger security, safer transactions, and full access to all TixUp features with greater confidence.
After finish your verification , You can get started with our app
Here's how you can use our simple steps to buy your tickets
Main Page
After you open the app you will enter our app Main Page and the Main Page will show you Multiple Upcoming Events , You can scroll down and look for the Event that you want to book . After you see the Event that you want to book , press the event
About Event
After you pick the selected event , you can scroll to see more information about your event as the date of the event , the artists history and more
Select Seats
After the event information, you will get to the page where you can see the artist merchandise that will be selling on that day . Then you can select your seats and you can see that some of the seats is included with the merchandise.
Payment
After you select your seats , you will head to the payment section where you can first choose your payment method and insert the promo code if have after you checkout then it shows successful then its done. But 1 account is only eligible for 2 tickets only per event
After finish your verification , You can get started with our app
Here's how you can use our simple steps to buy your tickets
Main Page
After you open the app you will enter our app Main Page and the Main Page will show you Multiple Upcoming Events , You can scroll down and look for the Event that you want to book . After you see the Event that you want to book , press the event
About Event
After you pick the selected event , you can scroll to see more information about your event as the date of the event , the artists history and more
Select Seats
After the event information, you will get to the page where you can see the artist merchandise that will be selling on that day . Then you can select your seats and you can see that some of the seats is included with the merchandise.
Payment
After you select your seats , you will head to the payment section where you can first choose your payment method and insert the promo code if have after you checkout then it shows successful then its done. But 1 account is only eligible for 2 tickets only per event
Memberships and Benefits
TixPoints is RM1 equal 1 points but if the tier is higher the points will multiply based on the tier , everyone after verification will automatically be our member and starting at Bronze tier. The higher the tier the greater the benefits.
BRONZE 0 - 1999
Member-only updates on upcoming concerts
Priority customer support queue
Earn basic reward points for every purchase
Silver 2000 - 5999
Early access to ticket drops (5 minutes earlier)
Faster refund & verification processing
Access to Silver-only promotions & giveaways
Extra reward points on every purchase
Gold 6000 - 9999
Priority early access (10minutes earlier)
Reserved ticket allocation for high-demand events
VIP customer support
Birthday month special discount
Higher reward point multiplier
Platinum 10k - 14999
Top-level early access (20 minutes earlier)
Exclusive Platinum-only presale events
Guaranteed access to limited drops (within allocation)
Able to meet up with concert artists for photoshoots
High reward point multiplier + bonus points
Diamond 15k up
Earliest access to all ticket drops (30 minutes earlier)
First priority for sold-out or high-demand concert allocations
Invitations to VIP experiences (meet & greet opportunities, giveaways,)
Highest reward point multiplier + yearly bonus
Special Diamond-only merchandise or perks